Received the highest rating of "3 Stars" from the HDI Benchmark in the "Customer Service" and "Web Support" categories
In the 2026 HDI Benchmark, which is provided by HDI-Japan, the Japanese branch of HDI, the world’s largest membership association in the support services industry, we received the highest rating of 3-Star in the two categories of “Customer Service” and “Web Support.”
We received a '3-Star' rating in the 'Customer Service' category for the fifth consecutive year, bringing our total to ten wins in that category. Additionally, we achieved our fourth consecutive win in the 'Web Support' category, also totaling ten wins overall in that category.
HDI
It is the world’s largest membership association created for the IT support services industry.
HDI operates around its members, is vendor-neutral, and promotes human networking and information sharing. HDI has more than 50,000 members worldwide, many of the global corporations ranked high in the list of U.S. business magazine Fortune, and these members belong to 100 regional chapters worldwide.