Respect for Human Rights Initiatives
Human Rights Policy and Promotion Structure
The Group considers respect for human rights a critical management requirement. So, it has been tackling the issue company-wide involving active engagement by management personnel. In conjunction with this, in March 2024, it formulated human policies in accordance with the United Nations Guiding Principles on Business and Human Rights. Therefore, it is now implementing the related initiatives more systematically based on the aforementioned policies. The Group now conducts human rights due diligence and strives to improve the relief practice for the neglected victims. The overall ongoing initiatives associated with the human rights respect are discussed at the SVJ Council and reported to the Management Meeting and the Board of Directors.
Tokai Tokyo Financial Group Human Rights PolicyInitiatives for Human Rights Due Diligence
The Group performs each process of human rights due diligence and implements the PDCA cycle throughout the year. For the human rights issues identified as requiring priority attention, it administers preventive and corrective measures such as holding regular seminars and workshops, and monitoring the issues through questionnaires, etc.
Regarding human rights issues with particularly high priority, it sets up project teams to address them on an individual basis.
Initiatives for Officers and Employees
The Group considers respect for human rights of all officers and employees as a critical management issue, and it is therefore promoting DE&I and making efforts to develop a safe and comfortable working environment.
Furthermore, in 2024, it introduced a self-check tool to increase self-awareness about unconscious biases and adopted an approach designed to encourage each officer and employee to become fully aware of those biases. In addition, in order to enhance awareness of the need to eliminate harassment, the Group collected over 1,200 catchphrases and senryu (a Japanese short poem) internally.
Prize-winning catchphrases and senryu are displayed on posters to disseminate and enhance such awareness throughout the Group.
In fiscal year 2025, the Group held workshops at each department and branch using issues related to harassment, including “invisibility,” as a common theme, with the aim of promoting mutual understanding through the exchange of opinions and discussions on problem-solving.
In addition, with regard to remedial measures, the Group provides information on its reporting and consultation channels through e-learning and other programs.
Going forward, the Group will continue to hold seminars on respect for human rights and strive to create corporate culture where anyone can work with peace of mind.
Initiatives for Customers-Related Human Rights
As an example of its commitment to respecting the human rights of its customers, the Group has established and publicized a Privacy Policy to protect and respect the privacy of our customers. In addition, the Group has established its ”Policies for Customer-Oriented Business Conduct” and carries out business operations thoroughly respecting the customer’s vantage point. Regarding its business locations, the Group
has been practicing the customer-oriented policies by introducing barrier-free accessibility at large-scale offices that house its head office functions as well as Orque d’or Salons. At the General Meeting of Shareholders for fiscal 2025, a real-time speech displaying system was installed on the monitor for the convenience of vision-challenged shareholders in the venue for the first time. Moreover, the Group has established a consultation service (through the dedicated phone number) that receives a wide range of feedback from its customers.
Initiatives shared with Partner Companies and Clients
For partner companies and corporate customers, we share the concept of respect for human rights in the Group and strive to prevent and reduce the occurrence of negative impacts on human rights.