In March 2024, we established Human Rights Policies in accordance with the “United Nations Guiding Principles on Business and Human Rights” to strengthen our group-wide campaign to respect human rights. Based on these Human Rights Policies, we are promoting human rights due diligence and measures for remedies.

In the Group, we regularly conduct training and workshops on the main human rights risks that we have identified. In 2024, we worked to raise awareness through self-checks on unconscious bias and collecting slogans. In addition, periodic surveys are conducted for monitoring. As a remedy, the Company uses e-learning and other methods to disseminate information about the Reporting and Consultation Desks. For identified high-priority risks, we set up project teams and run the PDCA cycle on an individual basis.

As a measure to respect the human rights of customers, we have established and published our “Personal Information Protection Policy” to protect and respect the privacy of customers. In addition, the Company has established its “Customer-Oriented Policies for Business Operations” and conducts business from the perspective of customers. In terms of facilities, we are strengthening consideration for customers by introducing barrier-free facilities at large-scale sites with headquarters functions and Orque d'or salons. As a remedy, we have set up a special hotline to receive a wide range of opinions from customers.

• Personal Information Protection Policy
• Our Policy and Initiatives for Customer-centered Operations

For partner companies and corporate customers, we share the concept of respect for human rights in the Group and strive to prevent and reduce the occurrence of negative impacts on human rights.